As technology unlocks new ways to engage, collaborate and learn, how can education providers adapt to prevent the student voice from getting lost in the noise? As digital native students come to expect a system that allows them to form a community as they learn, QBot provides the answer.
Antares Solutions are the Microsoft Gold Partners that developed QBot, in partnership with Microsoft and the University of New South Wales, Sydney.
“Question Bot” aka “QBot”, is a world-first, AI-infused, Microsoft Teams integrated chatbot that answers student queries. It is a community learning application that helps humans interact. QBot uses machine learning to build a body of knowledge that students can tap for 24/7 support.
If you need assistance with the development and integration of QBot in your organisation, get in touch with us.
For forward-thinking education institutions, these tools have limitless potential – from improving student engagement, to achieving better learning outcomes.
QBot is currently being rolled out with a number of universities, following its success at the University of New South Wales in Sydney, Australia.
The solution is leading the way in a global change in how higher education is delivered.
A recent study shows that by 2021 the application of AI in education and learning will increase by 47.5%. With bots here to stay, there is no doubt that the use of AI will grow even more rapidly, not only in education, but in every industry.
At UNSW, QBot was able to transform previously ambiguous terms like ‘personalised learning’ and ‘quality education at scale’ into tangible and measurable outcomes through a unified and integrated platform.
When the University of New South Wales’ School of Mechanical and Manufacturing engineering needed help developing a collaboration platform harnessing artificial intelligence capabilities, it called on Cloud Collective alliance partner, Antares Solutions to find the answer.
After adopting Microsoft Teams, the School of Mechanical and Manufacturing engineering experienced a rapid uptake in students engaging with the platform. Teams was creating a forum for students to ask questions and interact. However, this outcome also created a problem. So many questions were being asked, tutors could not keep up with the chatter.
As Dr. Kellermann puts it, “when one student reaches out and asks a question and you miss it: that’s a lost opportunity to connect with that single person”. The university staff realised they needed a way to reach out to these numerous students, and quickly turned to Microsoft and Antares Solutions for the answer.
A chatbot is an automated program that conducts a conversation, through text or speech, and delivers a contextual response. When added to Microsoft Teams, the chatbot, Question Bot rapidly boosted student engagement.
QBot answered questions faster and more comprehensively, freed up educators’ time to focus on individuals, and helped make students feel a part of a learning community.
UNSW’s School of Mechanical and Manufacturing Engineering experienced a 900% increase in discussion posts after we integrated QBot into Microsoft Teams for them. Features were then added, building off the foundation of QBot. Moving beyond the capabilities of a chatbot, the technology stepped up to another level, incorporating personalised study packs, student scorecards, and the automated marking of student papers.
The simplified flow and structure of information, aligned with student and course formats, provided faculty more time to spend on meaningful work and quality engagement with students, rather than trying to keep up with asked and answered questions.
Once additional features of QBot were implemented, results improved even more greatly as students received personalised and optimised study packs which were able to increase the pass rate from 65% to 85% for the engineering course. Since this time QBot has been developed even further, with the solution able to complete automated marking of student papers, and provide complex analysis of student data.
The unprecedented technology improvements had and continue to have a positive impact on culture, and opened new doorways to information exchange and learning, allowing students to reach their full potential.