Managed Services

What if you could access on-demand IT support whenever you need, all without having to harass your already overwhelmed IT team? Managed Services is here to help. With organisations’ greater reliance on IT to improve productivity and enhance growth in the current competitive space, support for your business system solutions can give you peace of mind knowing your technology is in trusted hands.

Our Offering

At Antares, our team of experts is dedicated to empowering your organisation through the expansive world of Microsoft Azure Applications. We specialise in unleashing the full potential of the Microsoft 365 and Azure clouds, including Azure Open AI, Azure Fabric Data and AI, Power Platform, and Microsoft Modern Workplace solutions. Our commitment is steadfast: to assist you in achieving operational excellence, fostering innovation, and seamless collaboration, all in alignment with your unique business objectives.

We understand that every organisation is unique, which is why our Managed Services service is tailored to meet your specific needs. Our proactive approach enables us to anticipate and resolve issues before they disrupt your operations.

As a Microsoft Solutions Partner, our team offers unparalleled expertise across the spectrum of Microsoft-certified solutions. With us, you can trust that your technology and infrastructure are in the hands of seasoned professionals.

What is included in our Managed Service?

Azure Application Management
Entrust us with the complete management of your Azure applications from start to finish. We guarantee high availability, scalability, and meticulously optimise performance to ensure your applications operate seamlessly. Our team takes a proactive approach to monitor, troubleshoot, and enhance your Azure applications, ensuring they consistently meet your performance expectations.
Ongoing Support
Our dedicated team offers continuous monitoring and unwavering support to guarantee the stability and reliability of your Azure, Data and AI, and Modern Workplace environments. We restore normal operations back to your users as quickly as possible so there is minimal impact to your staff’s productivity. Support requests are prioritised according to urgency and impact to users whereby the right resource is allocated to resolve it in a timely fashion. We communicate with you throughout the entire request resolution so that you are always informed of its status.
Data & AI Strategy
Collaborate with our experts to craft a robust and all-encompassing data and AI strategy. Through leveraging Azure Fabric Data and AI technologies, we help you unlock the full potential of your data assets. Our strategy involves identifying key data insights, implementing advanced analytics, and deploying AI solutions tailored to your business needs. The goal is to empower you to derive actionable intelligence and drive informed decision-making.
Modern Workplace Enablement
Our tailored training and adoption programs are designed to empower your workforce to harness the maximum potential of Microsoft Modern Workplace solutions. We don’t just provide tools; we ensure your teams are proficient in their use. By customising training sessions and adoption programs, we foster a culture of efficiency and productivity within your organisation.
Continuous Improvement
Regular assessments and audits of your Azure environment and Modern Workplace solutions are part of our commitment to continuous improvement. We delve deep into your systems to identify potential enhancements and opportunities for optimisation. By staying vigilant and proactive, we help you stay ahead of the curve in leveraging the latest advancements in technology.
Reporting
We provide monthly reporting services that detail the health and status of your systems upon request. These reports provide visibility into your systems’ daily performance by outlining what maintenance and support have been delivered to give you peace of mind knowing what is happening. You will have a dedicated account manager who will meet with you monthly and inform you with comprehensive reporting of your technology’s performance.
Advanced Security and Compliance
Security is paramount. We implement cutting-edge security measures, employ robust threat detection protocols, and enforce stringent compliance controls to safeguard your organisation’s sensitive data. Our proactive stance towards security ensures that your systems remain resilient against evolving threats, keeping your data secure and compliant with industry standards and regulations.

Benefits of a Managed Support Service

If you are still relying on your internal IT team to assist with everything IT related including monitoring and maintaining your systems, then it is time for a change. Instead of the traditional break-fix approach to resolving IT issues, proactive mitigation of problems can bring new wonders to your organisation’s productivity and growth. Here are some ways business support services can benefit your business:

Access to leading expertise

Utilising a managed service allows you access to a qualified and experienced team of technical consultants that have the unique skill set to assist your organisation’s needs. You will also be able to fill any gaps in IT competencies so you can enjoy a complete set of capabilities.

Free up internal resources

Chances are your IT team are running on limited resources and any new issues that arise from IT systems can either very quickly overwhelm them or sidetrack them from core activities. By outsourcing your business support to us, you will be able to free up your IT team’s time and enable them to focus their attention on higher value tasks.

Modern work transformation and improved productivity

Proactive monitoring of your IT systems ensures that issues will be solved before they escalate into major problems. By reducing the possibility of downtime which could negatively affect both your brand reputation and business operations, your staff will be able to undertake their daily tasks without any obstacles. Managed services minimises the chances of system breakage so your staff can continue working at their optimal efficiency.

Streamlined security and compliance

Highly regulated industries such as finance or health often have stringent guidelines that must be followed to minimise security breaches or data loss. With managed services’ constant monitoring of system updates and security issues, your systems will receive software updates when they are released. When your systems are equipped with the latest features and updates, your compliance and security needs will be automatically aligned with the necessary requirements.

Predictable costing

Solving major IT issues when they arise is often a costly feat that can take multiple business days to resolve. Managed services are billed at a flat monthly rate that is predetermined at the time of purchase. These expenses can be easily consolidated into your operational budget meaning no nasty surprises at the end of the month.

Get Your Peace of Mind Today!

Partner with Antares to embark on a transformative journey, leveraging Microsoft Azure Applications, Azure Fabric Data and AI, and Microsoft Modern Workplace solutions to drive innovation, productivity, and growth. Contact us today to learn more about how our program can accelerate your digital transformation.

FAQ’s

What is a Managed Service?

Managed Services is the management and maintenance of an organisation’s IT operations by a third-party managed services provider. The provider undertakes the ongoing role of monitoring the IT systems, resolving problems that arise, and ensuring underlying infrastructure is operating at maximum efficiency. This service eliminates the hassle out of internal IT functions and optimises organisation’s productivity by enabling them to operate with minimal downtime and access on-demand support whenever needed.
What is the importance of Managed Services?

With IT becoming a core facilitator in the success of an organisation, the demand for optimal systems performance has never been stronger. Here are some of the key values that business support can deliver to any organisation:
1. Cost effectiveness
Rather than having to hire a dedicated IT services maintenance team, it is much more cost efficient to outsource the service for a set monthly fee. Not only does this provide unforeseen visibility into the IT budget but also ensures you are only paying for the services that you need.
2. Focus on core activities
By not having to expend time and energy on the daily maintenance and operations of your organisation’s system infrastructure, your internal IT team will be able to focus their attention on core, value generating tasks.
3. Scalability
Thanks to the pay per usage model, your organisation can easily scale up your managed IT services inclusion as needed to accommodate changes in growth.
Does Antares provide after-hours support?

Our standard support hours are 8:30am-5:30pm, Monday to Friday with all services within scope conducted during these times. However, work beyond these hours is available on request at an additional cost.
What does a Managed Service do?

Managed IT services involve a third-party vendor providing IT support services such as the proactive monitoring of systems, resolving issues before and when they arise, and network security. The aim of the service is to optimise the technological infrastructure of organisations to reduce the occurrence of downtime, data loss, and security risks. These services are generally provided at a flat monthly rate in accordance with the pre-determined package inclusions.
How much do Managed Services cost?

Managed Services are usually charged at a monthly pay per usage model with services outside the specified scope charged at an additional cost. Due to multiple factors such as the complexity of the service, number of support hours, and level of support required, the exact monthly support cost for each organisation varies substantially according to their needs. However, typically these can range from $1000 to upwards of $10,000 per month.
How are Managed Services and break-fix different?

Managed Services and break-fix are different in how system issues are resolved. In break-fix services, technologies encounter issues which are then fixed by IT or a provider which can often be long and expensive. On the other hand, Managed Services are proactive in nature whereby security and updates will be monitored regularly to prevent technical issues from escalating. By proactively looking out for your IT system’s performance, you are less likely to experience application downtimes and impacted productivity.
What is the difference between Managed Services and outsourcing?

Whilst the two terms share similar characteristics, there are some substantial differences between them. Outsourcing commonly handles one-off projects that do not require ongoing support and are often narrow and specific in nature. Managed IT services stemmed from outsourcing but are more holistic in their approach with greater investment in your organisation’s continued success. They are more of a partnership whereby specialised advice and new strategies are provided to propel your organisation to new heights.