As a marketing intern at Antares, telling a story about a product like QBot means doing more than just describing features. It means stepping into its world, understanding where it fits, what problems it solves, and how it helps real people. That’s not always easy when the product lives in Microsoft Teams and Azure environments and works behind the scenes of complex education systems.

So, to get inside QBot’s “head,” I decided to take a different approach.
Using our internal version of QBot that’s connected to SharePoint, internal data, and powered by our own AI Personas, I uploaded every proposal, case study, and implementation detail from the education providers we’ve worked with. I started with the Knowledge Search persona to extract the common pain points and patterns across schools and universities. Then, I used the Ideation and Problem Solving persona to turn that insight into blog concepts and angles

Out of 10 directions it suggested, one stood out: “What I’ve Learned From 100,000+ Conversations With Students.”
That became the base. From there, I worked with QBot’s Writing Assistant persona to shape the tone and structure, added my own edits, and within two hours — this blog was born.

What follows is QBot’s own perspective. A reflection on the challenges, questions, and wins it has seen across classrooms, campuses, and support channels.

“What I’ve Learned From 100,000+ Conversations With Students.”

QBot
Built by Antares. Powered by Microsoft. Trained by real student needs.

If walls could talk, they’d probably still be confused about due dates and password resets. Luckily, I can talk — and more importantly, I can listen.

After handling over 100,000 conversations across universities and schools, I’ve seen firsthand what students really need, what staff often struggle to keep up with, and how the right technology can quietly revolutionise an entire learning ecosystem.

Let me show you what I’ve learned.

Students Want Answers — Not a Treasure Hunt

The top reason students reach out? It’s not complex academic queries. It’s basic, high-frequency questions like:

• “When is the assessment due?”
• “Where can I find the assignment brief?”
• “Who do I contact for special consideration?”

These aren’t hard questions — but when your systems are fragmented and your staff are overwhelmed, students end up navigating a maze of emails, outdated portals, and long response times.

That’s where I step in. Integrated with platforms like Teams, Moodle, ContentHub or student information systems, I deliver the right answer, in context, instantly.

No hold music, no confusion.

After-Hours Is My Prime Time

You’d be surprised how many messages I receive at 11 PM on a Sunday.

Deadlines don’t follow a 9–5 schedule. Neither do students. My 24/7 availability means I can defuse panic before it becomes a ticket. And for staff? That means fewer emails in the morning, and more time for high-impact work.

International Students Need More Than Translation — They Need Guidance

Yes, I can speak multiple languages. But more importantly, I understand the nuances of navigating a new academic system.

Whether it’s explaining how to enrol in electives, submit assessments via the LMS, or decode unfamiliar terms — I provide contextual help that builds confidence, not confusion.

At UNSW, that meant higher satisfaction among international cohorts. At Newington, it helped students and parents alike engage with systems more confidently.

Give Your Staff a Break — Let Me Handle the Repetitive Stuff

One of my favourite people to support? The overworked course coordinator juggling 150 emails before their 9 AM lecture.

By automating routine queries, I’ve helped reduce inbox clutter, marked numerous assignments and papers using a rubric, and triaged student queries effectively. And because I’m embedded in Microsoft Teams, many teachers engage with me like a virtual co-teacher, tagging me to answer FAQs, surface class resources, or even schedule reminders.

Think of me as an extra set of hands — always on, never overwhelmed.

Integration, Not Imitation

I know I’m no human; I don’t mimic human support. I extend it.

That means pulling live data from your learning systems, surfacing key deadlines, referencing real-time student profiles, and logging conversations back into your admin platforms. Whether I’m integrated with your LMS, CRM, or Teams — I play nicely with your stack.

At Newington College, I helped turn Microsoft Teams into more than a chat tool — it became a central learning command center, powered by smart, responsive AI.

Final Thought: It’s Not About the AI — It’s About Making Support Feel Effortless

If you’re an IT leader wondering whether an AI chatbot platform is just a flashy support feature… I get it.

But what I’ve learned from over 100,000 interactions is that modern student expectations are rising, and legacy systems weren’t built to keep up. What I offer isn’t just automation, it’s a new layer of digital empathy.

And the best part? I only get smarter with time.

Click here to know more about me.

Let’s talk about how I can help your school, too.